3.2 Availability and pricing of Competitions is at the discretion of the Promoter and will be specified at the point of sale on the Website. There is no requirement to pay to enter any Competition, as each Competition has a free entry route available – see rule below for details of how to enter for free. The availability of a free entry route to enter each Competition means that the Competition does not fall within the definition of a lottery under the Gambling Act 2005 and can be operated legally in Great Britain without any need for a licence.
3.3 In order to enter a Competition, you will need to register an account with us. You can register an account online. To register an account online you will be asked to provide an email address, full name, date of birth and contact number.
3.4 When playing a Competition online via the Website, you must follow the on- screen instructions to: (a) select the Competition you wish to enter, answer the knowledge based question and when you are ready to purchase your ticket(s) to the Competition (‘Tickets’), provide your contact details and payment details. You will need to check your details carefully and tick the declaration, confirming you have read and understood the Competition terms and conditions; (b) once you have selected the number of tickets, register to play the relevant Competition and when your payment has cleared we will then contact you by email to confirm your entry into the Competition. Please note that when entering online and/or by post you will require to register an online account to be able to receive your ticket numbers. Please ensure your username is stated on your free postal entry.
3.5 The Promoter reserves the right to refuse or disqualify any incomplete Entry if it has reasonable grounds for believing that an Entrant has contravened any of these terms and conditions.
3.7 To the extent permitted by applicable law, all Entries become the Promoter’s property and will not be returned.
3.8 The Entrant can enter each Competition up to a maximum of 10 percent of total tickets on sale although this figure may vary for small competitions.
3.8 (a) Each account can have unlimited amount of entries, providing they are purchased on that account on behalf of other people.
3.9 Each Competition closes when the last number is taken, no more Entries after this point will be accepted.
3.10 All Entrants (including those entering for free) must create an account prior to entering and supply an email address to proceed in the Competition. *All free postal entries must register an account online to receive their valid ticket number before the competition closes.
4. Promotion Periods
4.1 Each Competition will run for a specified period. Please see each Competition for details of start and end times and dates.

4.2 All Competition Entries are final and there will be NO REFUNDS given for any reason or at any time, with the exception of any technical errors with our hosting, server, payment gateways, website or any other technical errors/malfunctions in our systems we may incur.

Our payment gateways are protected with 3ds secure so anyone purchasing tickets has to either enter their passcode/thumbprint/faceID/or bank verification methods to complete payments so no consideration will be taken for ‘accidental purchases’ as our systems have steps to eliminate this. This also eliminates the risk of us incurring dishonest people who try chargebacks. Any person trying to process a chargeback will be banned from using our website/competitions/business and card companies informed of fraudulent activity.

5. Competition Judgement
5.1 Google’s 100% random number generator will determine the winner of each Competition. The result will be live streamed on Facebook (or such other live streamed internet channel as the Promoter chooses). In certain circumstances we may have to use Random.org generator to select our winner, this is at the promoters discretion. Both methods provide a completely 100% random winner using 3rd party software.
5.2 Due to the nature of the selection, there will only be one Winner per Competition, unless the Promoter states otherwise.
5.3 The Promoter will attempt to contact winners of Competitions (referred to herein as ‘Winner(s)’) using the telephone numbers and email address provided at the time of Entry (or as subsequently updated) and held securely in our database. It is the Entrant’s responsibility to ensure that these details are accurate, up to date and complete. If for any reason these details are taken down, inputted and/or submitted and/or recorded in any way by you incorrectly, the Promoter will not be held responsible for any consequences of this of whatever nature and howsoever arising. Entrants must carefully check their contact details have been recorded correctly.
5.4 If for any reason the Promoter is unable to contact a Winner within 10 working days (which may be extended at the sole discretion of the Promoter) of the end of a Competition, or the Winner fails for whatever reason or cause to confirm acceptance of the Prize and/or the Winner is disqualified as a result of not complying with or contravening any of these terms and conditions, the Winner hereby agrees that it will immediately, irrevocably and automatically forfeit the Prize and in the event that the prize is forfeited, the promoter will re-draw the prize from all correct entrants of that competition.
5.5 In the event that the Promoter closes a Competition early, the Winner will be selected from all valid and eligible Entries received by the Promoter prior to the date of closure, except that the Promoter reserves the right, at its sole discretion, to close a Competition early without selecting a Winner. In the event that a Competition is closed without selecting a Winner, the Promoter will give all Entrants game credit to enable them to replay equivalent Tickets in a subsequent Competition.
5.6 Entrants who specifically consent to marketing communications will be entered onto the Promoter’s database for the purpose of conveying information as to the status of their Competition, as well as any future promotions or Competitions offered by the Promoter.
5.7 Competitions will only be extended in very exceptional and unavoidable circumstances beyond our control.
6. Winner’s Details
6.1 The Winner will be required to show proof of identification on delivery of the Prize. Any failure to meet this requirement may result in the Winner being disqualified and the Promoter retaining the Prize.
6.2 All Winners give their consent to the Promoter to provide photographs and/or pose for photographs and videos (including details of any Prize won by them) included in marketing material. The foregoing photographs, videos and marketing material may be used in future marketing and public relations by the Promoter in connection with the Competition and in identifying them as a Winner of a Competition. your full personal details (surname, house number and address) will not be published – a summary ie “John S from London” as an example
6.3 Following receipt and verification of the details requested above by the Promoter and provided that the Winner has satisfied these terms and conditions, the Winners will be contacted in order to make arrangements for delivery of the Prize, all prizes will be delivered within 7 working days of the live draw, although the Promoter cannot be held responsible for any delays outside its control over and above the expected delivery timescales.
7. Competition Prizes
7.1 The Prizes are determined, selected by all and/or some of the directors of the company and are owned by the Promoter from the date of the Competition going live on the Website to the date that the Winner receives the Prize. Details of each Prize can be found on the Website on the Competitions pages. Red Hot Raffles Ltd take no responsibility for the Prize awarded after delivery has taken place. Once the Winner receives the Prize, the Promoter does not insure the Prize. No insurance and or warranty comes with the Prizes and the Promoter is not responsible for the Prize once it has been handed over to the Winner.
7.2 Delivery of the Prize to a winner will be free to the address in Great Britain as stated on their account details.

7.3 The Winner hereby agrees that all Prizes are subject to and are conditional on the terms and conditions of the Promoter, Prize provider, manufacturer and/or supplier and/or anyone that is involved in the provision or delivery of the Prize to the Winner.
7.4 Each Prize must be accepted as awarded and is non-transferable or convertible to other substitutes and cannot be used in conjunction with any other vouchers, offers or discounts, including without limitation any vouchers or offers of the Promoter or other Prize suppliers and/or third parties.

8. Delivery – only residents of Great Britain can enter and free delivery to the registered address on account is given to all our prizes.

9. Winners’ Personal Data
9.1 Subject to the Winner’s consent, the Winner may be asked to have their photo and video taken by the Promoter for promotional purposes (Public Relations and Marketing). your full personal details (house number and address) will not be published – a summary ie –  “John Smith from London” as an example
10. Limits of Liability
10.1 The Promoter makes or gives no representations and/or warranties and/or assurances of whatever nature and howsoever arising (and whether in writing or otherwise) as to the quality, suitability and/or fitness for any particular purpose of any of the goods or services advertised, offered and/or provided as Prizes. Except for liability for death or personal injury caused by the negligence of the Promoter and/or for any fraudulent misrepresentations and/or for any events and/or circumstances to the extent that they cannot be excluded or limited by law. The Promoter shall not be liable for any loss suffered or sustained to person or property including, but not limited to, consequential (including economic) loss by reason of any act or omission by the Promoter, or its servants or agents, in connection with the arrangement for supply, or the supply, of any goods by any person to the Prize Winner(s) and, where applicable, to any family/persons accompanying the Winner(s), or in connection with any of the Competitions promoted by the Promoter.
10.2 The total maximum aggregate liability of the Promoter to each Winner shall be limited to the total value of each Prize that has been won by the relevant Winner.
10.3 The total maximum aggregate liability of the Promoter to you shall (if you are not a Winner) be limited to the amount that you have paid to enter Competitions in the first 12 months of you playing any Competition.
10.4 Nothing in these terms and conditions shall prevent you making claims to the extent that you are exercising your statutory rights.
11. Electronic Communications
11.1 No responsibility will be accepted by the Promoter for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes. The Promoter shall use its reasonable endeavours to award the Prize for a Competition to the correct Entrant.  The Promoter shall use its reasonable endeavours to ensure that the software and Website(s) used to operate its Competitions performs correctly and accurately across the latest versions of popular internet, tablet and mobile browsers. For the avoidance of doubt, only the Ticket recorded in our systems, howsoever displayed or calculated, shall be entered into the relevant Competition and the Promoter shall not be held liable for any Competition Entries that occur as a result of malfunctioning software or other event.

12. Data Protection Notice Any personal data that you supply to the Promoter or authorise the Promoter to obtain from a third party, for example, a credit card company, will be used by the Promoter to administer the Competition and fulfil Prizes where applicable. In order to process, record and use your personal data the Promoter may disclose it to (i) any credit card company whose name you give; (ii) any person to whom the Promoter proposes to transfer any of the Promoter’s rights and/or responsibilities under any agreement the Promoter may have with you; (iii) any person to whom the Promoter proposes to transfer its business or any part of it; (iv) comply with any legal or regulatory requirement of the Promoter in any country; and (v) prevent, detect or prosecute fraud and other crime. In order to process, use, record and disclose your personal data the Promoter may need to transfer such information outside the United Kingdom, in which event the Promoter is responsible for ensuring that your personal data continues to be adequately protected during the course of such transfer. Registered with ICO – ref no C1187896 Red Hot Raffles LTD